Does your studio do headshots, individual or family portraits, newborn shoots, commercial, or other types of photography?
Yes, we have experience in many fields of photography. Feel free to contact us.
Does your studio provide videography services?
Yes. To see examples of our videography services, see our portfolio.
How do you photograph weddings?
We love being by your side to help you before your wedding day. I''ll send you a guide to help you organizing your day, the best moments for the couple photos, the different lights... and it''s really exciting for me to receive photos of your dress, shoes, invits...! On your wedding day, all I want to capture is the feelings, the mood, the emotions, the calm and crazy moments and all the details that make your wedding unique. That''s why I decided to photograph non-traditional and laid-back wedding.
Do you shoot Quinceaneras, Debutants, Bar/Bat Mitzvahs, or Corporate Events?
Yes. These are all considered ‘event photography.’ We have chosen to focus and excel at wedding and kids event photography, and we would love to cover your celebration.
Have you shot at my venue before?
We have shot at hundreds of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!
Where are you based and do you travel?
We are in Florida based in Orlando and yes we love to travel! If you want us to photograph your story, it will require a travel fee, depending on where it takes place. But no worries, we always try to find the cheapest way to come because we love capture every step of your path.
When will we get our photos?
Your will receive an online gallery link with all your photos within maximum 2 days. You can download all the photos from the gallery but also share them, choose your favorites, and also order prints!
Do you deliver every image you shoot?
No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing millions of images each year, we may eliminate ones that we feel are duplicates and deliver the best one.
Style and Quality Questions
My venue is very dark. How does your studio handle these situations and can I see samples?
We have shot in the darkest of dark chapels and reception halls so no need to worry! If the situation allows, we will set up additional lighting to ensure we get focused pictures. Some chapels do not allow for flash photography; and for that reason, we shoot on camera’s with superb low-light performance and lenses with low apertures.
Is there a style or quality difference among the photographers?
No. We take every measure to ensure consistent style and quality among our photographers. We have developed the unique style you see in our work over the years. Each shoot is reviewed to ensure our quality and style are consistent. All mistakes, no matter how minor, are scrutinized by the team. We trust that the quality and style of photography you receive will be consistent. However, we do tailor our shooting style and techniques to our client requests. For example, some clients may prefer a light and airy look while others may prefer dramatic lighting and shadows.
Image Download Questions and Legal Questions
Do you provide the digital negatives after the shoot?
Yes we do. All of our packages come with Full Resolution image download.
What rights do I have to the digital prints?
You have the right to reprint images whenever you want. However, you may not sell your images for profit without the written consent of Pixel Photo LLC.
What if I lose my images?
Don´t worry every event has been archived. However we strongly suggest you make at least one copy of the download when you receive it from us.
business Insurance questions
Do you have liability insurance?
Yes. Many venues require the photographer to have Liability Insurance, so we prefer to be ready!
Meeting Policy questions
We live out-of-town. Is it possible for our family/friends to meet with you instead?
We’d love to meet your relatives, answer their questions and review our work with them. If possible, we’d like to at least webcam with you to get to know you better.
We’re very busy and won’t be able to meet. Are there any other options?
We would love to meet with you prior to our shoot or event; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request. For example, if you would like to see more of our work, we can gladly show you complete events online. If you would like to talk about packages and get a sense of the photographer’s personality, telephone calls, and webcam appointments can be arranged.
Do you travel to meet clients?
Due to the limitations of our schedule, we currently do not travel to meet clients. If you would like to schedule a meeting, please contact our studio manager at 954.516.9758 or email us at firstname.lastname@example.org
How do I set up an appointment to meet you in person and see some of your work?
Contact our studio manager at 954.516.9758 or email us at email@example.com
Payment and tax questions
How do I reserve you for my date?
All dates are reserved once we receive your signed contract and deposit.
What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?
Standard rates apply for overtime required by customer. Overtime is billed at the rate of $100/hour per Photographer and $150/hour per Videographer.
Is there an additional fee if we pay via credit card?
Yes. The retail adjustment fee for all credit card transactions is 3% of the charged amount.
If we cancel the event or shoot, will we receive our retainer fee back?
Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.
If we change our event to a different date, will we be able to use our retainer fee towards a future date?
Generally no, but this is taken on a case by case basis. The reason for canceling and our availability is taken into account. Also, if rates change from your original date to your new date, the new rates will apply.
Why do you charge travel fees?
The primary purpose is to provide adequate compensation for our photographers and our lighting assistants for the additional time spent in travel.